How do I clear a paper jam?
The location of the paper jam will determine the steps required to clear the printer.
Paper Feed Jam
Remove the paper tray and clear and misfed paper
It may also be necessary to open the front cover to clear this type of jam
Internal Paper Jam
Open the top cover and remove the EPC basket
Paper Exit Jam
Open the Face Up Stacker assembly to gain access to the jammed sheet of paper
Open the top cover and remove the fusing unit as shown below.
CAUTION IS REQUIRED AS THE FUSING UNIT WILL BE HOT!
ALWAYS USE THE HANDLE WHEN HOLDING THE FUSING UNIT
(a) Move the two coloured locking levers (1) either side of the fuser unit toward the rear of the machine (they are spring loaded toward the front).
Place the fusing unit on a flat surface then move the blue spring loaded lever towards you and slowly remove the jammed page
Duplex Unit Jams
Open the Front Cover and slide out the Duplex Unit
Open the Duplex top cover and remove the jammed page